Returns Policy

At Gutters Direct Online, we strive to provide high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Please review our returns policy below:

1. Returns

Eligibility:
– Items must be returned within 14 days from the date of purchase.
– Products must be unused, in the same condition that you received them, and in the original packaging.

Non-Returnable Items:
– Powder coated goods
– non off the shelf items

2. Process

Initiate a Return:
1. Contact our customer service team at [contact@gutters-direct.co.uk] or call [01784 256994] to initiate a return.
2. Provide your order number and the reason for the return.

Return Shipping:
– Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
– We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

3. Refunds

Inspection and Approval:
– Once we receive your return, we will inspect the item(s) and notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Their is a handling fee of 25% which will be deducted on refund payment.

4. Exchanges

**Damaged or Defective Items:**
– If you received a damaged or defective item, please contact us immediately at [insert email] or [insert phone number]. We will arrange for a replacement or refund.

Exchanges:
– We only replace items if they are defective or damaged. If you need to exchange an item, follow the return process and place a new order for the replacement.

5. Contact Us

If you have any questions or concerns about our returns policy, please contact us:

**Email:** contact@gutters-direct.co.uk
**Phone:** 01784 256994

We are committed to ensuring your satisfaction and will work with you to resolve any issues with your order.